Thank you for choosing Knology for your digital services. Below are included some very basic diagrams of how to set up your digital box to a TV and a TV with a VCR, both using regular and standard RCA cables.  If you find yourself needing more information than the included diagrams, you can contact us at (785)841-2100 or (800)869-1214 for additional technical support.

Please visit www.motorola.com for the full PDF manual.

Digital Television with I-Guide: 

Check out our website www.Knology.com to learn more about I-guide and its features.

Troubleshooting FAQ: 

Q: Why does my picture "Tile" or show up as small black and discolored squares?

A: There are many problems that can cause this.  The most common tends to be a lack of signal strength to the digital box.  This can be caused by bad interior wiring, bad exterior wiring, a poor/improper splitter or a simple improper configuration of your setup.  The first thing to check would be to make sure you are using the wiring provided to you by Knology.  This wiring is high end RG-6 cabling, quad-shielded to provide the best interference reduction and least amount of signal leakage.  This wiring is to start at the cable outlet and connect to your digital box (if you need to use a splitter on your cable outlet, make sure the splitter is at least a 1 gigahertz splitter).  From there you would connect it to your VCR or TV.  If your configuration is set properly, you will want to contact our technical support for additional assistance.

Q: Why can’t I hear anything after hooking up my digital box?

A: If you are connecting everything through your TV, make sure that you have your TV set to the appropriate input or channel and that your TV isn’t muted.  If you are connecting via an external audio receiver, make sure that it is powered on and set to the appropriate input.  Also check your volume levels to make sure that both your receiver and the digital box are at proper levels for your home.  If the problems persist, contact our technical support for additional assistance.

Q: Why do all of my channels say "One Moment Please"?

A: This is very similar to the problem of "Tiling" as this is typically caused by signal levels.  Please follow the instructions listed above for "Tiling" and contact our technical support if the problems persist.