Phishing Alert

A phishing message asks you to send private information, like your email password or bank account information, to someone masquerading as your ISP or bank. Some messages will direct you to a fake web page, others ask you to send the information in a reply.

While our spam filter does a fairly good job of keeping out the bank scam messages, those tailored to our own business have been harder to detect. Please delete any suspicious messages you receive. Do not reply to them. Knology will never request password or account information from you via email.

Things to keep in mind

1. Knology will only mass mail our customers for service alerts, for example downtime notification. No changes on our end will require you to send us your password in an email.
2. Most fake communications convey a sense of urgency by threatening discontinued service.
3. Many fraudulent emails contain misspellings, incorrect grammar, and poor punctuation.
4. Links within the fake email may appear valid but deliver you to a fradulent site.
5. Phishing emails often use generic salutations like "Dear Customer," or "Dear account holder," instead of your name
6. The address from which the email was sent is often not one from the company it claims to be.

Example Email